FREE  FAST SHIPPING ANYWHERE IN THE WORLD

Shipping Companies , Transport and Address

• We work with all 3 main shipping companies - Fedex, UPS and DHL.
• We use DHL for all international shipping
• We use UPS for Shipping to The USA  and Canada
• We use Fedex for shipping to Mexico and USA
• If you wish the delivery done by a certain company , Please email us to brikoly767@gmail.com
• We do not use regular mail.
• Transport times are very similar in all 3 companies. We use economy service by default. Next day or Express delivery is possible with additional cost.
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  • Transport times to USA, Mexico and Canada are 2-3 business days
  • Transport times to Central and South America are 4-5 business days
  • Transport times to European Union are 4-5 days
  • Transport times to rest of the world are 5-7 days
  • International packages have to clear customs upon arrival in the destination country. We cannot predict customs clearance times. some countries have fast clearance, some countries require a whole process and documents for clearance. The process of customs clearance on avarage takes 1-2 business days but in some countries can take up to one week
• The service these companies provide is door to door. To ensure safe delivery we ask for signature confirmation on all shipments. If you cannot sign for the painting you can wave the signature under your responsibility . In case of theft from porch we will not provide refunds or free replacements.
• Delivery to a UPS , DHL or Fedex location for pick up is available upon demand. Please email for such requestbrikoly767@gmail.com
• Please provide clear address details a valid email and good mobile phone number. The delivery companies sometimes need to reach you to arrange delivery
• All delivery companies do 3 delivery attempts. If you are not home after the 3rd delivery attempt, they will leave a note on your door with the address where to go and pick up the package. If you wish 4th delivery attempt, an extra cost may apply
• If you wish us to hold your order for future delivery date, Please email to brikoly767@gmail.com. We do not hold orders for more than 6 months
• We can deliver to the following kinds of address : residence , business, school or university , warehouse, factory , government building , rural residence or farm .
• We cannot deliver to PO Box because private delivery companies do not cover post office boxes.
• If you wish an address change , confirmation or modification. Please email to brikoly767@gmail.com

• All shipments are done from Playa Del Carmen , Mexico.

Import Duties and Taxes

• Customers from USA and Mexico do not pay any import duties at all based on NAFTA.
• Customers from Canada pay VAT and brokerage fees but they do not pay duties based on NAFTA . The VAT is different in every province. Its sometimes refered to as Sales Tax or GST. 
• International customers may need to pay import duties . We cannot predict the amount of the duties . it depends on many factors and usually arts and craft are considers special commodity that is taxed differently from regular products. We recommend to check with the customs of your country to estimate the amount of the duty or if any taxes apply
• The taxes and duties are usually charged by the delivery company as cash on delivery. You can also pay them online and by phone before the delivery.
• We do not cover import duties and taxes related to the import of the painting. Such taxes are the responsibility of the customer. However we do compensate you in a form of store credit for future orders. For Example,  if you pay $30 import tax when you get the package, then next time you order from us you get $30 discount. to get the discount code , please email to brikoly767@gmail.com
• with a copy of tax payment receipt attached.
• If you refuse delivery because you do not wish to pay taxes, the package will come back to us. The delivery companies will charge us the return. A Refund will be given menos the shipping fees to your country and menos return shipping fees. A full refund in such refusal is not possible. We recommend that you investigate the import rules and tax rates of your country.
• Please use this tool to get an estimate on import taxes https://www.simplyduty.com/import-calculator/
• The declared value for customs is the full payment value of your transaction or the corresponding part of the painting in case of partial shipment.

Covid-19, safety measures  and sanitation

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  • The safety of our customers and our staff is very important to us. We take all the necessary measures to prevent infection in our workspace and contamination of our packages.
  • All paintings get disinfected before packing. The package gets disinfected after packing. We also disinfect all packing supplies and materials used before handling them.
  • We do not have direct contact with UPS, DHL and Fedex drivers. We leave packages for pick up outside the door before they come.
  • All studio artist , customer service agents and sales agents have moved to work from home until further notice .  Logistical staff is working in our shipping office with all the prenetion rules like 2 meters distance and facemasks .  We take the temperature on the entrance and get all our staff tested before entering every single day. We also conduct covid tests to all emoployees that are return from going out of town. 
  • The coronavirus cannot be transferred via parcels according to WHO. The virus dies out on most surfaces within 24 hours.  However , the package can still be contaminated by people who handle it in your local area for delivery. We recommend leaving all incoming mail on 24 hour quarantine before touching it. If its not possible, use disinfectant materials to clean the package before  touching it. Wash your hands after handling a package and do not touch you face with unwashed hands.
  • Transport and processing delays can happen at any time because of Covid-19. Our local risk light is orange now. Our shiping office curantly has 50% of its permited capacity.  If the risk light moves to Red, everyone goes to work from home including shipping processing.
  • We will not stop working in case of Covid surges, we will go to work from home , this can affect processing times only. 

We accept the following payment methods:

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Return and Exchange Policy

Thank you very much for your attention and interest in the brikoly.com

Customer satisfaction is our main goal. We will work with you to resolve any issue related to your order. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on individual basis. However, we do have certain rules and guidelines for returns and exchanges.

We provide free returns and exchange if you contact us within 30 days of the delivery date no matter what the reason is. Please contact us to request return shipping labels to brikoly767@gmail.com . Please do not ship anything back without consulting with us first.

· Returns  for refund are accepted only if you contact us and ship the item back within 30 days from the delivery date.

· Exchanges are accepted only if you contact us and ship the itemsback within 30 days from the delivery date.

· In case of a return, we provide a full refund

· We do not cover cost of packing. You must use the original packing materials of the delivered package or consult us  before assuming that we will cover the cost of packing. There are free packing options with UPS and Fedex that are given to our accounts.

· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund. We do not do refunds by bank transfers unless you used such transfer to pay. Usually the refund will be done via the same payment method that you originally used.

· You can exchange the goods for something else of the same value, if the this ware is more expensive, you must pay the price difference

· orders over $2000 per transaction  , require a 15% restocking fee if returned for refund with no reason ,  Orders under $2000  are returned in full without restocking fees. 

· If your itemarrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift. All packages by are insured for the declared value

*We have the right to cancel any promotional transaction and return the full payment to the buyer without explanation*

Undelivered Packages:

In case if the package comes back undelivered due to the following reasons: Not being at home, refusing to pay import duties, refusing to do customs clearance or just refusing the shipment; you will be charged the shipping fees we paid to the delivery company  and return shipping fees as well as any import duties imposed on us with this return. In case of a refund request, all these fees will be deducted  . If you request repeated shipment after undelivered package, you will be charged repeat shipping fees that vary depending on the size of package and final destination. 

If you send your goods back for purpose of refund, any import duties imposed on us will be deducted from the refund.  all fees  mentioned before being deducted will be backed up with invoices and bills from customs and shipping companies

Please remember that customer satisfaction is our main goal and we will do anything possible to make you a happy customer.

Import duties compensation

We do not cover import duties and taxes related to the import of the painting. Such taxes are the responsibility of the customer. However we do compensate you in a form of store credit for future orders. For Example,  if you pay $30 import tax when you get the package, then next time you order from us you get $30 discount. to get the discount code , please email to brikol767@gmail.com with a copy of tax payment receipt attached.