Shipping Policy



Shipping Companies , Transport and Address


  • We work with all 3 main shipping companies - Fedex, UPS and DHL.
  • We use DHL for all international shipping
  • We use UPS for Shipping to The USA  and Canada
  • We use Fedex for shipping to Mexico and USA
  • If you wish the delivery done by a certain company , Please email us to
  • We do not use regular mail.
  • Transport times are very similar in all 3 companies. We use economy service by default. Next day or Express delivery is possible with additional cost.
    • Transport times to USA, Mexico and Canada are 2-3 business days
    • Transport times to Central and South America are 4-5 business days
    • Transport times to European Union are 4-5 days
    • Transport times to rest of the world are 5-7 days
    • International packages have to clear customs upon arrival in the destination country. We cannot predict customs clearance times. some countries have fast clearance, some countries require a whole process and documents for clearance. The process of customs clearance on avarage takes 1-2 business days but in some countries can take up to one week
  • The service these companies provide is door to door. To ensure safe delivery we ask for signature confirmation on all shipments. If you cannot sign for the painting you can wave the signature under your responsibility . In case of theft from porch we will not provide refunds or free replacements.
  • Delivery to a UPS , DHL or Fedex location for pick up is available upon demand. Please email for such
  • Please provide clear address details a valid email and good mobile phone number. The delivery companies sometimes need to reach you to arrange delivery
  • All delivery companies do 3 delivery attempts. If you are not home after the 3rd delivery attempt, they will leave a note on your door with the address where to go and pick up the package. If you wish 4th delivery attempt, an extra cost may apply
  • If you wish us to hold your order for future delivery date, Please email to We do not hold orders for more than 6 months
  • We can deliver to the following kinds of address : residence , business, school or university , warehouse, factory , government building , rural residence or farm .
  • We cannot deliver to PO Box because private delivery companies do not cover post office boxes.
  • If you wish an address change , confirmation or modification. Please email to


  • All shipments are done from Playa Del Carmen , Mexico.



Import Duties and Taxes


  • Customers from USA and Mexico do not pay any import duties at all based on NAFTA.
  • Customers from Canada pay VAT and brokerage fees but they do not pay duties based on NAFTA . The VAT is different in every province. Its sometimes refered to as Sales Tax or GST. 
  • International customers may need to pay import duties . We cannot predict the amount of the duties . it depends on many factors and usually arts and craft are considers special commodity that is taxed differently from regular products. We recommend to check with the customs of your country to estimate the amount of the duty or if any taxes apply
  • The taxes and duties are usually charged by the delivery company as cash on delivery. You can also pay them online and by phone before the delivery.
  • We do not cover import duties and taxes related to the import of the painting. Such taxes are the responsibility of the customer. However we do compensate you in a form of store credit for future orders. For Example,  if you pay $30 import tax when you get the package, then next time you order from us you get $30 discount. to get the discount code , please email to
  • with a copy of tax payment receipt attached.
  • If you refuse delivery because you do not wish to pay taxes, the package will come back to us. The delivery companies will charge us the return. A Refund will be given menos the shipping fees to your country and menos return shipping fees. A full refund in such refusal is not possible. We recommend that you investigate the import rules and tax rates of your country.
  • Please use this tool to get an estimate on import taxes
  • The declared value for customs is the full payment value of your transaction or the corresponding part of the painting in case of partial shipment.


Covid-19, safety measures  and sanitation

    • The safety of our customers and our staff is very important to us. We take all the necessary measures to prevent infection in our workspace and contamination of our packages.
    • All paintings get disinfected before packing. The package gets disinfected after packing. We also disinfect all packing supplies and materials used before handling them.
    • We do not have direct contact with UPS, DHL and Fedex drivers. We leave packages for pick up outside the door before they come.
    • All studio artist , customer service agents and sales agents have moved to work from home until further notice .  Logistical staff is working in our shipping office with all the prenetion rules like 2 meters distance and facemasks .  We take the temperature on the entrance and get all our staff tested before entering every single day. We also conduct covid tests to all emoployees that are return from going out of town. 
    • The coronavirus cannot be transferred via parcels according to WHO. The virus dies out on most surfaces within 24 hours.  However , the package can still be contaminated by people who handle it in your local area for delivery. We recommend leaving all incoming mail on 24 hour quarantine before touching it. If its not possible, use disinfectant materials to clean the package before  touching it. Wash your hands after handling a package and do not touch you face with unwashed hands.
    • Transport and processing delays can happen at any time because of Covid-19. Our local risk light is orange now. Our shiping office curantly has 50% of its permited capacity.  If the risk light moves to Red, everyone goes to work from home including shipping processing.
    • We will not stop working in case of Covid surges, we will go to work from home , this can affect processing times only.